Refund & Returns Policy

Introduction

At CBalla.com, operated by Az Superstars Label, we strive to ensure our customers are satisfied with their purchases. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds for both physical and digital products. Please read this policy carefully to understand your rights and how to proceed if you need to return an item.

Contact Information

Business Name: Az Superstars Label
Website: CBalla.com
Email: CBalla437@gmail.com
Address: Gilbert, AZ
Date: 07/10/2024

1. Physical Products

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase is required (e.g., order confirmation or receipt).

Non-Returnable Items

  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., toiletries, cosmetics).
  • Sale items (unless they are defective or damaged).

Return Process

  1. Initiate a Return: Contact our customer support at CBalla437@gmail.com to request a return authorization.
  2. Prepare the Package: Include the item(s) to be returned, proof of purchase, and the return authorization form in the package.
  3. Ship the Package: Send the package to the following address:
    • Address: Gilbert, AZ

Return Shipping Costs

  • If the return is due to our error (e.g., wrong item, defective item), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for the return shipping costs.

Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Digital Products

Eligibility for Refunds

  • Digital products (e.g., music downloads, videos, exclusive beats) are non-refundable once the download or access has been provided, except in cases of technical issues or errors on our part.

Refund Process for Technical Issues

  1. Report the Issue: Contact our customer support at CBalla437@gmail.com with details of the technical issue.
  2. Resolution: We will work to resolve the issue promptly. If we are unable to fix the problem, we will issue a refund.

3. Additional Information

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at CBalla437@gmail.com with details and photos of the damage or defect.
  • We will arrange for a replacement or refund as soon as possible.

Exchange Policy

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at CBalla437@gmail.com.

4. Customer Support

If you have any questions or need assistance with your return or refund, please contact our customer support team:

Email: CBalla437@gmail.com
Address: Gilbert, AZ

We are committed to providing excellent customer service and ensuring a smooth return and refund process.